Follow Up on Your Report
Stay Connected with Your Case
After submitting your report, staying engaged with the investigation process helps ensure the best possible outcome.
What You Can Do:
- Check Status Regularly: Monitor investigation progress
- Respond to Questions: Provide additional information when requested
- Share New Information: Report any new developments
- Ask Questions: Seek clarification about the process
- Provide Updates: Report any changes in the situation
What We Provide:
- Regular Updates: Progress reports on your case
- Professional Communication: Clear, respectful correspondence
- Secure Messaging: Protected communication channels
- Investigation Results: Final case outcomes
- Follow-up Support: Assistance after case closure
How to Access Your Case Information
Anonymous Reports
What You Need:
- Case ID: e.g., RPT-2025-A123
- Access Token: e.g., XK8M-NP3Q-RT7W-5D2F
How to Access:
- Visit the Check Report Status page
- Enter your Case ID and Access Token
- Click "Access Case" to view your secure inbox
- Read messages and respond as needed
No email notifications are sent to protect your anonymity. Check regularly for updates.
Identified Reports
What You Need:
- Case ID: e.g., RPT-2025-B456
- Email Address: The email you provided
How to Access:
- Check your email for notifications about new messages
- Click the secure link in the email, or
- Visit the Check Report Status page
- Enter your Case ID to access your case
You'll receive email notifications when the investigator sends new messages.
What to Expect During the Investigation
Initial
Acknowledgment Message (24-48 hours)
Your assigned investigator will send an initial message confirming receipt of your report and outlining next steps.
Typical Message Includes:
- Confirmation of case assignment
- Investigator introduction
- Expected timeline
- How to communicate
Questions
Follow-up Questions (1-5 business days)
The investigator may ask for additional details or clarification about your report.
Common Questions About:
- Specific dates, times, and locations
- People involved or witnesses
- Additional evidence or documentation
- Previous incidents or patterns
- Impact on you or others
Updates
Progress Updates (Weekly)
Regular updates on the investigation status and any significant developments.
Updates May Include:
- Current investigation stage
- Interviews conducted
- Evidence reviewed
- Next steps planned
- Revised timelines if needed
Resolution
Final Resolution
Communication of investigation findings and any actions taken.
Final Message Includes:
- Investigation summary
- Key findings
- Actions taken (where appropriate)
- Case closure information
- Future contact options
How to Communicate Effectively
Best Practices:
- Be Prompt: Respond to messages within 48-72 hours when possible
- Be Detailed: Provide specific information when asked
- Be Honest: Share accurate information, even if uncertain
- Be Professional: Maintain respectful tone in messages
- Be Patient: Investigations take time for thoroughness
- Be Proactive: Share new information as it arises
Communication Tips:
- Use Your Case ID: Reference it in all communications
- Ask Questions: Seek clarification if something is unclear
- Update Changes: Report any new developments promptly
- Express Concerns: Voice any worries about the process
- Request Updates: Ask for progress reports if needed
- Stay Engaged: Maintain involvement throughout
Example of Effective Follow-up Message:
"Re: Case RPT-2025-A123 - Thank you for your message dated [date]. I wanted to provide some additional information that might be helpful..."
"I also wanted to ask about the timeline for the next steps in the investigation. Please let me know if you need any other information from me."
When to Follow Up
New Information
Follow up immediately when you have:
- New evidence or documentation
- Additional incidents to report
- Witness information
- Changes in the situation
Status Check
Check for updates if you haven't heard back in:
- Initial Response: 5 business days
- Follow-up Questions: 1 week
- Progress Updates: 2 weeks
- Final Resolution: Per timeline given
Urgent Issues
Contact immediately if:
- Situation has escalated
- Retaliation is occurring
- Safety concerns arise
- New urgent developments
Troubleshooting Access Issues
Common Problems:
- Check that you're using the correct Case ID format
- Ensure you're entering the Access Token correctly
- Try copying and pasting instead of typing
- Check for extra spaces or characters
- Clear your browser cache and try again
Unfortunately, we cannot recover lost anonymous access credentials for security reasons. However:
- Check your browser history for the confirmation page
- Look for screenshots or notes you may have saved
- If you provided an email, check for confirmation emails
- Consider submitting a new report if necessary
Solutions:
Security Best Practices:
- Save Credentials Securely: Write them down offline
- Use Screenshot: Take a photo of the confirmation page
- Multiple Copies: Store in more than one location
- Secure Storage: Keep in private, secure place
Browser Tips:
- Bookmark: Save the status check page
- Private Browsing: Use for additional security
- Clear Data: Log out and clear browser data after use
- Trusted Devices: Only use secure, private devices